Refund Policy
*East Anglia Roofing & Guttering*
Last updated: July 2026
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Our Commitment
At East Anglia Roofing & Guttering we take pride in delivering quality workmanship on every job. If you are not satisfied with the work carried out we want to hear from you so we can put it right.
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Deposits
Where a deposit is taken before work begins:
- Deposits are non-refundable if you cancel within 48 hours of the agreed start date
- If we are unable to carry out the work for any reason within our control your deposit will be refunded in full
- Deposits will be refunded within 5 working days of cancellation where applicable
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Completed Works
As a service-based business we do not offer refunds on completed roofing or guttering works. However:
- If you believe the work does not meet the agreed standard please contact us as soon as possible
- We will inspect the work and where a genuine fault is found we will return to rectify it at no additional cost
- Our workmanship guarantee covers defects in new installations for 10 years from the date of completion
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Materials
- Materials purchased and delivered specifically for your job are non-refundable once ordered
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How to Request a Refund or Raise a Complaint
If you are unhappy with any aspect of our service please contact us as soon as possible:
- Email: eastangliargbusiness@gmail.com
We aim to respond within 3 working days and resolve all issues fairly and promptly.
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Your Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law including the Consumer Rights Act 2015. For independent advice please visit Citizens Advice at www.citizensadvice.org.uk
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*East Anglia Roofing & Guttering — Whittlesey, Cambridgeshire*